Farm Pickup & Shipping Policies
Farm Pickup: The Best Way to Get Your Birds
Farm pickup/ service area delivery is always our preferred way for you to get your birds. Not only does it give us the chance to meet you in person, but it also gives us peace of mind knowing exactly who our birds are going to. Plus, there are NO SHIPPING COSTS included and you enjoy your birds much sooner, for much less!
Birds are available for pickup/delivery as soon as they are added to the farm pickup page.
Birds are considered available until they are picked up, delivered, or pending shipment.
We do not take deposits and there will be NO HOLDS!
Join our email list to be the first to know about birds ready for FARM PICKUP!
FARM PICKUP/ DELIVERY BY APPOINTMENT ONLY!
Shipping Policy on Live Birds
We offer a 100% live arrival guarantee. Live birds are shipped Priority Mail Express and in USPS approved boxes. We only ship birds on Mondays of weeks that do NOT contain a holiday.
PLEASE BE SURE TO READ OUR ENTIRE POLICY ON OUR LIVE ARRIVAL GUARANTEE FOUND AT THE BOTTOM OF THE PAGE BEFORE ORDERING!
We do NOT ship juvenile or adult birds during summer months. We will NOT ship birds until we know the weather conditions are safe for them. If you are expecting bad weather in your area the expected week of delivery, please contact us so we can adjust your expected shipping date.
Our shipping costs are covered in the price of the bird(s).
Shipping Policy on Hatching Eggs
Our hatching eggs are individually bubble wrapped, secured in egg cartons, pointy side down. Then they are surrounded by packing peanuts with bubble wrap lining the box. Each egg is candled to check for cracks before packaging. We only ship eggs we would hatch ourselves.
Sebastopol hatching eggs will be triple bubble wrapped. Surrounded by packing peanuts, with layers of bubble wrap in the bottom, around the sides, and under the top of the box.
We can also ship hatching eggs in pool noodles or foam shippers upon buyers request.
(Foam shipper option will result in longer wait times)
We CANNOT guarantee hatch rates on shipped hatching eggs.
We test fertility late winter/ early spring and offer hatching eggs all year long, or as they are available.
Call duck and sebastopol goose eggs are difficult to hatch!
If you are not familiar with the hatching process on call ducklings or sebastopol goslings, please research this before ordering hatching eggs! We will send hatching instructions as well as a customer service number you can reach out to by text message with any questions or help regarding hatching your eggs.
Call duck eggs will go as assorted dozens/half dozens. With a few extra but NO guarantee of any certain color. Those surprise hatches are always the best anyway!
Photo reviews of your babies from the barnyard or our egg shipments are welcome and will be greatly appreciated! Good or bad, we will put anyone who does a photo review here, or on our Facebook page, on a special list to be contacted first with any discounts/ special offers!
Our mission is to spread smiles! If you're not satisfied, we aren't either! Let us know and we'll always do what we can to make it right!
SHIPPING COSTS INCLUDED ON ALL HATCHING EGGS.
100% Live Arrival Guarantee
Our Live Bird Arrival Guarantee
We take pride in ensuring your birds arrive safe and healthy from our farm. Our Live Bird Arrival Guarantee covers all live birds we ship. To make sure everything is handled smoothly, you must pick your birds up within 3 hours of their arrival at your local post office. It’s important to inspect the birds in front of the postal worker! Then provide us with leg band number and photo documentation of deceased bird(s) before leaving the premises. This process confirms the condition of your birds upon arrival and helps us serve you better. Your cooperation ensures the best experience for both you and your feathered friends!
Refund Policy
If a bird arrives dead, we will refund you the cost of the bird once we have received your photo taken at the post office.
Our goal is to ensure your satisfaction, and we are committed to providing a hassle-free experience. Please contact us directly for assistance with processing your refund.
YOU MUST FOLLOW THE DOCUMENTATION PROCESS MENTIONED ABOVE TO CLAIM YOUR REFUND